Definitions
Goldenbook is operated by Majov - Edicoes, Limitada with its offices in Cascais at Av. 25 de Abril 672, Ed. Alvorada 3º H, 2750-512 Cascais; Portugal. If you need to contact us please use our contact form on the website.

Products
The Book(s),CD/Downloads supplied will be the latest edition published for each area.

Postage includes preparing, packing and sending to you by post the product ordered.

Delivery Zones
Portugal includes Madeira and Azores. Spain is the Mainland only. Rest of Europe is all of Europe except Portugal and mainland Spain. Rest of World are all destinations outside Europe.

Payment
Payment will be processed via WorldPay. We accept payment by Visa, Mastercard, Visa Delta, Visa Purchasing and Laser. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details will result in your order being held pending the supply of the correct details.

The total value of your order will be displayed on the order confirmation screen.

In the unlikely event that your payment card is used fraudulently to make a purchase through our site, you the consumer are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled to a re-credit or to have all sums returned to you by the card issuer.

Delivery
We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect. We advise that if you are not sure of the address you should check it with the Post Office service in your country.

Defective Product
Should you receive a defective product please return it to us and explain in writing the exact defect found. We will send you a copy in good condition by return, at no extra cost to you.

Cancellation Rights
You may cancel your order at no cost until the time it has been processed by us for postage to you. In the event that you wish to cancel your order, please contact our customer service department on +351 218470557 or by e-mail to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

You may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the product to: 

Majov - Edicoes Lda.
Av. 25 de Abril, 672

Ed. Alvorada 3º H2750-512 CASCAIS

Portugal

Please be aware that you will be liable for any postage costs incurred as a result of returning the product to Majov - Edicoes Lda. and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us.

Complaints
We value our customer's satisfaction very highly. If you have any complaints regarding your order or the service please e-mail us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or telephone +351 214095625 and explain the situation. We'd be pleased to help you.


To view our prices go to Price List.
To order any of our products, go to Order Form.